TERMS AND CONDITIONS
Lautoka City Council Website
Last Updated: Sepetember 2026
1. Introduction
Welcome to the official website of Lautoka City Council (“Council”, “we”, “us” or “our”).
This website is provided to make information about Lautoka City Council, its municipal services, activities, notices, programmes, applications and other Council-related information accessible to residents, ratepayers, businesses, visitors and members of the public. By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, you should discontinue use of the website. These Terms and Conditions should be read together with any specific terms, notices, policies or conditions that may apply to particular Council services or online facilities.
2. About the Council
Lautoka City Council is the local government authority responsible for the administration and development of the City of Lautoka. The Council provides and administers a range of municipal services, including rates administration, public health, waste management, parking, city planning and development, building-related services, markets, public facilities, complaints management, regulatory services and other functions provided under applicable laws and regulations. The Council operates within the legal and regulatory framework applicable to local authorities in Fiji, including the Local Government Act 1972 and other applicable legislation, subsidiary legislation, by-laws and Council policies.
3. Use of the Website
You may use this website for lawful purposes and for obtaining information about the Council and its services.
You must not:
● use the website for any unlawful purpose;
● attempt to gain unauthorised access to the website or its systems;
● interfere with the operation or security of the website;
● introduce malicious software, viruses or other harmful material;
● use automated systems to access or extract information from the website in a manner that could damage, overload or disrupt the website;
● submit false, misleading, fraudulent or inaccurate information;
● impersonate another person or organisation;
● use Council information, logos or materials in a manner that falsely suggests Council endorsement or affiliation; or
● use the website in a manner that may compromise the privacy, security or rights of other users.
The Council reserves the right to restrict, suspend or terminate access to parts of the website where reasonably necessary for security, maintenance, legal or operational purposes.
4. Website Information
The Council makes reasonable efforts to ensure that information published on this website is accurate and current. However, information may change because of changes in legislation, Council decisions, policies, fees, procedures, service availability, events or other circumstances. Accordingly, information on this website is provided for general information purposes and should not be treated as a substitute for official advice, approval, determination, notice or decision issued by the Council. Where a matter requires formal approval, application, certification, payment or determination by the Council, users should follow the applicable official procedure.
5. No Guarantee of Accuracy or Availability
While the Council takes reasonable steps to maintain the website, it does not guarantee that:
● all information will always be complete, accurate or current;
● the website will always be available;
● the website will operate without interruption or errors;
● defects will always be corrected immediately; or
● the website or its servers will always be free from viruses or other harmful components.
The Council may modify, update, suspend or discontinue any part of the website without prior notice where reasonably necessary.
6. Council Services and Applications
Information provided on this website does not, by itself, constitute approval, permission, licence, permit, registration, certification or other authorisation from the Council. Where an online form, application or enquiry facility is provided, submission of information does not necessarily mean that the application has been approved or accepted.
Applications may be subject to:
● applicable legislation;
● Council by-laws and policies;
● eligibility requirements;
● supporting documentation;
● applicable fees and charges;
● assessment and verification;
● inspections;
● approval by authorised Council officers; and
● other requirements specified by the Council.
Users are responsible for providing complete and accurate information and supporting documentation.
8. Rates, Fees and Charges
Information relating to rates, fees, charges, penalties and other amounts may be updated from time to time. Users should confirm the applicable amount with the Council before making a payment where there is any uncertainty. The Council reserves the right to correct errors or omissions relating to published fees, charges or other financial information.
9. Complaints and Online Submissions
Where the website provides a complaints, enquiry or feedback facility, information submitted by users may be used by the Council to investigate, respond to and manage the relevant matter. Users must ensure that information submitted is truthful and accurate. The submission of a complaint does not guarantee a particular outcome. The Council may refer a complaint or enquiry to the appropriate department, authority or other organisation where necessary.
10. Intellectual Property
Unless otherwise stated, the content published on this website, including text, documents, graphics, photographs, logos, designs and other materials, is owned by or used with permission by Lautoka City Council or the relevant rights holder. You may view, download or print website material for personal, educational or legitimate Council-related purposes, provided that:
● the material is not altered;
● the material is not used in a misleading manner;
● appropriate acknowledgement of the Council is retained; and
● the material is not used for commercial purposes without appropriate permission.
You must not reproduce, modify, distribute, publish or commercially exploit Council-owned material without prior written permission, unless permitted by law.
11. Council Logo and Branding
The Lautoka City Council name, logo, branding and other identifying marks may not be used without prior written permission, except where permitted by law. Unauthorised use of Council branding must not suggest that the Council sponsors, approves, endorses or is otherwise associated with a product, service, organisation or activity.
12. Third-Party Websites and Links
The website may contain links to external websites operated by third parties. These links may be provided for convenience or to provide additional information. The Council does not control third-party websites and is not responsible for:
● their content;
● availability;
● security;
● privacy practices;
● terms and conditions;
● accuracy of information; or
● products or services provided by them.
Accessing a third-party website is at the user's own risk. Users should review the applicable terms and privacy policies of third-party websites.
13. Social Media and External Platforms
The Council may use social media and other external platforms to communicate information and engage with the community. Content published on third-party platforms may be subject to the terms and conditions of those platforms. The Council may moderate or remove content on Council-controlled platforms where permitted by applicable law and relevant platform rules. Users must not submit content that is unlawful, threatening, abusive, defamatory, discriminatory, fraudulent, misleading, obscene, or otherwise inappropriate.
14. User-Submitted Content
Where the website allows users to submit comments, feedback, complaints, documents, photographs or other material, users are responsible for the content they submit. Users must ensure that submitted content:
● is accurate to the best of their knowledge;
● does not unlawfully infringe another person's intellectual property rights;
● does not contain malicious software;
● does not contain unnecessary personal or confidential information about another person; and
● complies with applicable laws.
The Council may review, moderate, remove or decline to publish submitted content where appropriate.
15. Privacy and Personal Information
Where you provide personal information to the Council through this website, the information may be collected, used, stored and disclosed for purposes connected with Council functions and services, subject to applicable law and Council policies. Personal information may include information such as your name, contact details, identification information, application information, payment-related information and information provided through forms or enquiries. Users should avoid submitting sensitive or unnecessary personal information through general website forms. Where a specific service has additional privacy requirements, those requirements may apply in addition to these Terms and Conditions.
16. Website Security
The Council takes reasonable measures to protect its website and information systems. However, no internet-based system can be guaranteed to be completely secure. Users are responsible for taking reasonable steps to protect their own devices, accounts, passwords and information when using the website. You must immediately notify the Council if you become aware of a security vulnerability, unauthorised access or other security issue relating to the website.
17. Cookies and Website Technologies
The website may use cookies or similar technologies to support website functionality, security, analytics and user experience. Where required, information about cookies and their use will be provided through the Council's applicable privacy or cookie notice. Users may be able to control certain cookies through their browser settings, although disabling cookies may affect website functionality.
18. Disclaimer
To the maximum extent permitted by applicable law, Lautoka City Council makes no representation or warranty that the website or its content will always be accurate, complete, reliable, available or suitable for a particular purpose. Information published on the website should not be relied upon as the sole basis for making a legal, financial, commercial, planning, development or other significant decision. For official confirmation of Council requirements, users should contact the relevant Council department.
19. Limitation of Liability
To the maximum extent permitted by law, the Council will not be liable for loss or damage arising directly or indirectly from:
● use of or inability to use the website;
● reliance on information published on the website;
● interruptions or technical failures;
● viruses or other harmful software;
● errors or omissions in website content;
● third-party websites or services; or
● unauthorised access to information transmitted through the internet.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
20. Indemnity
To the extent permitted by law, users agree to be responsible for losses, claims, liabilities, costs or expenses arising from their unlawful or unauthorised use of the website or their breach of these Terms and Conditions.
21. Changes to These Terms
The Council may amend these Terms and Conditions from time to time. Updated Terms and Conditions will be published on this website with the relevant effective or updated date. Users should review this page periodically. Continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions, to the extent permitted by applicable law.
22. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Fiji. Any dispute relating to the use of this website or these Terms and Conditions will be subject to the applicable laws and jurisdiction of Fiji.
23. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the extent necessary, and the remaining provisions will continue to apply.
24. Entire Agreement
These Terms and Conditions constitute the general terms governing use of the Lautoka City Council website. Additional terms may apply to particular Council services, applications, transactions, facilities, bookings, licences, permits, tenders or other activities. Where additional terms conflict with these general Terms and Conditions, the specific terms applicable to that service will take precedence to the extent of the conflict.
25. Contact Us
If you have questions regarding these Terms and Conditions or the use of the Council's website, please contact Lautoka City Council.
Lautoka City Council
169 Vitogo Parade
Lautoka, Fiji
Telephone: +679 666 0433
Email: info@lautokacitycouncil.com.fj
For matters requiring formal Council assistance, users should contact the relevant Council department.
26. Acceptance
By accessing and using the Lautoka City Council website, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them.
Lautoka City Council
Building a Better Lautoka Together